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Communications and Development Associate

Company: Family & Children's Service of Ithaca
Date Posted: February 25, 2016


Family & Children's Service of Ithaca - Ithaca’s Premier Mental Health Provider - 

is seeking to fill the following position: Full-Time Communications and Development Associate


Who we are looking for….

Do you have strong communication and organizational skills that set you apart? Are you a detail-orientated multitasker, with a can-do attitude and a talent for managing multiple priorities? Do you like using a wide variety of skill sets and a job that presents exciting challenges? If so, Family and Children’s Service has a job for you! 


Position Description

Communications and Development Associate


The Communications and Development Associate is responsible for supporting agency communications strategies, serves as a liaison to the agency’s Board of Directors, provides administrative support to the CEO and management team, and supports a variety of development functions including donor acknowledgements and gift entry. This position reports to the CEO and the Chief Development and Communications Officer. Independent judgment is required to prioritize and organize a diversified workload.

Communications Responsibilities

  • Supports all internal and external communication needs, including the preparation of various communication materials such as press releases, e-newsletters and blasts, brochures, executive correspondence and speeches. Reviews all external communications for grammar as well as content, making appropriate change as needed. Responsible for accuracy and clarity of final copy.


  • Assembles highly confidential and sensitive information and deals with a diverse group of important external contacts as well as internal contacts at all levels of the organization.


  • Updates website content on an as-needed basis and uses social media platforms to raise the agency’s overall visibility and promote the agency’s services and fundraising events.


  • Acts as a liaison with other departments and outside agencies, including high-level staff such as CEOs, finance and human resource directors. Handles confidential and non-routine information and explains policies when necessary.


  • Supports the production and content of organizational newsletters and the annual report as well as processes their distribution.


  • Attends and participates in community and agency events as needed.

Development Responsibilities

  • Coordinates donor and event mailings including exporting donor data, reviewing donor lists, supplying mailing lists to mail houses, and coordinating bulk mail processing.


  • Updates and ensures the accuracy of the donor database. Maintains donor files and associated correspondence.


  • Creates donor acknowledgement letters and supports acknowledgement procedures with donors. Maintains accurate accounting of all fundraising income (restricted and unrestricted) and its sources.


  • Updates monthly campaign reports.


  • Supports agency event planning as needed; works collaboratively with staff and volunteers to ensure the success of all agency events.


Administrative and Board Responsibilities 

  • Provides administrative support to CEO and other senior managers.
  • Uses computer word processing, spreadsheet, and database software to prepare reports, memos, and correspondence.
  • With the CEO and other members of the senior management team, prepares board meeting agendas and supporting materials for distribution.
  • Ensures the timely distribution of materials to the Board and committees.
  • Draft minutes of Board and committee meetings for review by the CEO or other managers.
  • Codes and files material according to the established procedures.
  • Sorts incoming mail, faxes, and couriers deliveries for distribution.
  • Forwards incoming general e-mails and phone calls to the appropriate staff member.
  • Purchases, receives, and stores office supplies ensuring that basic supplies are always available.
  • Coordinates the maintenance of office equipment.



  • Bachelor's degree
  • Excellent written and oral communication skills
  • Proficiency with common computer software, e.g. Word, Excel, PowerPoint,  along with ability to master new programs: Raiser’s Edge (donor database), In-Design, Publisher
  • Ability to work effectively/cooperatively with colleagues, volunteers, and organizational leadership
  • Efficient time management and ability to meet deadlines
  • Ability to juggle multiple tasks


Supervisory Responsibility

This position has no supervisory responsibilities.


Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.


Position Type and Expected Hours of Work

This is a full-time (35 hour) position. Days and hours of work are Monday through Friday, 8:30 a.m. to 4:30 p.m.   


Submitting an Application

If you are interested in being considered for this position, please submit your resume with cover letter by e-mail to (preferred method) or by mail or fax to:


Family & Children’s Service

Attn: Jessie Stone He

127 W. State Street

Ithaca, NY 14850

Fax: 607-273-7484


Equal Employment Opportunity Policy: Family and Children’s Service of Ithaca is an equal opportunity employer fully committed to achieving a diverse workforce. Family and Children’s Service of Ithaca will not discriminate against any employee or applicant for employment because of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender, gender identity or expression, disability, or nationality.


Family & Children’s Service of Ithaca is a Living Wage Employer.